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Delivery Policy

We at CaterWeb understand that you want your goods delivered to you as soon as possible and will try our best to achieve this, however delivery time may be dependent on product availability and your delivery address. We will do our best to get your goods to you as soon as possible, however if we are waiting for backorders this may delay the process. Deliveries within Johannesburg are done daily, whereas if a product has to be couriered within the country it may take up to 5 days. Standard deliveries outside of Johannesburg will be charged according to the independent courier rates. Customers are welcome to arrange their own transportation for delivery of products or may instruct CaterWeb which courier company to utilize in delivery of their merchandise. Delivery within a +/- 25 km radius from Johannesburg CBD is charged at a flat rate of R200.00. Any delivery with a distance of more than 25 km from Johannesburg CBD must be quoted for individually and approved by the customer prior to making the delivery.

Returns Policy

We guarantee your complete satisfaction with the products we sell on our website. If you wish to return merchandise we will exchange the product, credit your account or issue a refund promptly, as long as the product package has not been broken and the product has not been used. Proof of purchase would be required. When returning goods, please provide your invoice or receipt. Please contact us on 011-783-4451 or email us and we will try our best to assist you in making arrangements to return the goods in a safe manner. If a product is faulty, we will send it back to the manufacturer, and replace the product for you immediately. If you do not wish to have the same product, you may choose another, or we will issue you with a refund.


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